13 May, 2020 → by ClaimboUser609310
Lied to about charges and incompetence at best by vet and staff

1

I took my dog to VCA Emergency Hospital Southeast in Houston on Mother's Day. My yorkie was having trouble breathing and her heart rate was pounding out of her chest. I waited in my car due to covid for over 4 hrs. I called several times and was told there was no vet there until the next shift at 6pm. That meant they took my dogs vital signs and put her in kennel for 2 hrs until the vet got there. This is not an emergency hospital if you don't have a vet on staff. Then when he got there he called me and said it was probably due to her diet. Said he would do a CBC at $40 and her exam was quoted at $112.00. 2 more hours later they told me my bill was $365. I argued and we went back and forth and basically I had to pay their fees because they wouldn't release my dog. I have never been so furious and outraged at the incompetence and fraudulent practices that I encountered. After getting home I gave my dog a bath and saw a red bite under her neck which clearly shows she was stung by an insect. That is why her breathing was labored and heart racing. I gave all these symptoms and history to this vet and he NEVER even gave this a thought. All he kept saying is it is her diet. REALLY!! All that being said, I have contacted my bank and are disputing these charges as they were lies and fraudulent. I will also continue to post what a disgrace this hospital is and how they take advantage of people and are incompetent.
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