My phone and internet service went out in July so I called Centurylink. All customer service does is push services down someones throat. The guy on the phone said I see you only have 8mbps internet but at no additional cost we can push a button and you can have 10mbps. I said why not since it was the same cost. The repair ticket was placed and in a week a tech came out named Daniel and said another phone line was touching mine so he put in a new line for me and also lightening protectors in my box. Well a month went by and my internet was doing great no problems at all till the beginning of September when my phone was gone again. I called in a repair ticket and Daniel came out and said someone tried to put in a 10mbps line and it knocked your phone out. You can only get 8mbps in this area 10 mbps will not work. He said not to let customer service try to tell me 10 mbps is available when that is not true. He said I've got your internet fixed back to the 8mbps you had before. Well my internet is so so slow now I can not even read my emails. For me to read one email I click on it and walk around the house for awhile and finally it comes up. Well I know why. I'm only getting 3 mbps now. The 8 is no longer available and because of centurylink customer service I am now screwed. Centurylink says all that is available is 3 mbps since the 10 mbps will not work. They refuse to cancel everything and give me back the 8 mbps. I was never told anything like if the 10 doesn't work you can't get the 8 back. All I was made to believe was 10 mbps was available. All my neighbors have 8 mbps so I should get my 8 mbps back since it was centurylink that took it away. I have put in another repair ticket so my internet can be fixed so it is 8 mbps. Daniel is coming back out and going to try and explain to the main office what has happened. He doubts centurylink will do anything. He wasnt the one who put in the 10 mbps line or he said he would of never installed it because he knew it would not work. I know centurylink has the authority since it is their company to fix my internet and give me back the 8 mbps. Why they are choosing to be mean is beyond me. I think is is truly cruel what they are doing to their customers. I'm still paying the same amount for the 3 mbps as I was paying for the 8 mbps. Centurylink link needs to care about their customers.