i ordered a dress from here for my 18th party. ordered it in plenty of time as it said it was going to take a good month to deliver. i then used their 'live chat' to speak to someone to say i needed it by the 25th of January 2013. they said no worries we will make sure its with you. by the time it got to the 27th of January, i still had no dress, i then used their 'live chat' once again thinking that it was my mistake or something very minor, i said to them how i had not yet received my dress. they explained it was their wrong doing, and was only now being shipped. so me falling for their *** act i believed this, and they said that it would be with me within the next 2 days. 2 days later still no dress. this was on a Wednesday, and i really needed the dress for my party on The sat. once again i emailed them, and fell for their lies where they told me they contacted the shipping department and said it will be shipped out tomorrow, on a fast delivery service which they will pay for, and will be with me for Saturday. again i fell for their lies, didn't think about going to but another dress just in case. Saturday came, and once again no dress. so in the time i should of been enjoying my birthday i was out shopping for a dress because of something that was not my fault. luckily i found a dress! besides all this i sent them an email explaining i no longer need a dress, and would like to be refunded FULLY because of there mistake. no reply. so i used their 'live chat' where they actually appolgized and said we will make sure the dress will be with you by Monday. i said its no good as my party had been and gone. they would not understand this, so i gave up. im still currently waiting 2 weeks on for either a full refund or my dress to be delivered, neither of which is happening as of yet. i will be taking this up with much higher people if nothing is resolved. im just writing this to inform everyone not to fall for the stupidness from them like i did.