I started my plan with them a 1 1/2 month ago. I received my first bill within 2 weeks of having service. I contacted them and the service was terrible!!! I had a charge of 9.99 for some green energy charge that I never signed up for. I was also being charge .208 a KWH, which is no where close to what the agent at the store told me. He told me it was going to be .13 KWH and included free nights from 9p.m.-7 a.m. . Roger agent number [protected] made it very clear that if I was not pleased with service I had 3 months to cancel with no cancellation fee. Today I received my bill and it came out to $288. I called spoke to an agent to cancel and they told me I cannot cancel. I spoke to an agent and she is giving me the run around about getting in touch with her supervisor.