4 Nov, 2019 → by ClaimboUser665499
Liars all of them

1

My husband and I leased a vehicle from the in November 2018. We always paid on time until our son was diagnosed with leukemia when we fell behind this year with payments due to paying his medical bills. They repossessed our car THE SAME DAY a payment arrangement was made to pay off what we owed them. Please keep in mind that my husband is a disabled veteran and is also working 40+ hours, about to lose his social security disability because of that, and they took our vehicle, leaving me no way to get my son to his doctor's appointments for treatments. When told that they violated NYS law, they became belligerent and hostile to my husband regarding the repossession--I mean we called the Attorney General's office and they gave us the information that they were violating personal property laws for our state. Furthermore, in addition to refusing to work with us, they have also had us on hold for ungodly amounts of time and when we do finally get a hold of someone (a different person each time), they tell us that "I don't know what the last person you talked to told you, but they lied to you or didn't have the authority to make such an arrangement with you." So basically, they all lied to us. Their employees can't even keep their stories straight. I've never been so embarassed or made to feel worthless in my life. My son has cancer and they do not care that the vehicle they took was his only means to get to appointments to receive treatments. Not in the least and now, as I write this review, they have given us 10 days to pay them $4200 plus other fees to get said vehicle back or they sell it. So, don't trust Chrysler Capital and don't do any kind of business with them. If a dealership gets you a deal with them, don't accept it. Just don't do it. This is what happened to us and it shows that they obviously don't care about the human condition or even sick children and their families.
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