24 Nov, 2015 → by ClaimboUser12345
Lets be real Coupa…

The support jobs in Reno are 1. easy to get 2. pay better than minimum wage 3. are catered towards college students and students looking to intern. and 4. easy, easy to get. The Reno office is a meat grinder. They do not like anyone to be employed there for over 2 years. They WILL fire you as you begin to time-out. If you like short term jobs, this is for you! Lets be real. The application is terrible. Its never been stable. You will have more support tickets than you can handle from the flimsy application. Yes, it looks nice. Sure, its shiny and new. But its unstable and the support system is the worst you well ever encounter...because its managed by outsiders who dont know tech and staffed by college students who work at a West Corp call center level. You will be leaving this off of your resume, once you see how incompetent your managers and team leaders are. Their competition has been doing it a lot longer, and while they dont "look like your shopping on amazn",at least the competition has STABLE applications. I advise to check out SAP and Ariba,from whom Coupa imitated. There isn't much to say to management, as they are hired from the OUTSIDE and not brought UP from the inside. This created a shark-tank that has eaten the once touted "coupa culture" and left it to rot. These guys dont know technology. At all. Not in the least bit. They dont even know company policy. They will talk at you with lies and misdirects, to pretend like they do. But grill them on tech sometime, find out for yourself. These are the teachers of the first-job-in-college-agents who will be "working" your tickets. My advice to those ABOVE management;fire the Support Managers, you know this route has failed,and beg the team that you let them fire, to come back.You had a squad of highly skilled techs who knew the system inside and out,and you let the sharks eat them.Then, replace those outside-managers with engineers from inside. But you wont, will you? Because in the end, all Coupa cares about is sales, sales, salesand lining your pockets with money. Not about building a stable application that people will WANT to renew their subscriptions for,not about providing intelligible support from qualified engineers,but money. Selling new contracts and getting more money. Dont take my word for it.Find out for yourself.
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