At first, the online articles on the website made it seem like this was THE PLACE to go for lessons/guitar private lessons. I've taken lessons at some great places, purchased from the staples online (justinguitar, truefire, etc) so I'm no stranger to the online format and enjoy it. Tom Hess' system is BEYOND complex and it's a joke to think you're actually going to follow this confusing system. Additionally, it is NOT customized, it's automated *** and half of it is full of marketing material that's a repeat from the same propaganda you get emailed. The actual musical/lesson content is very weak. The practice generator is basically a *** excel spreadsheet and you have to input all the work. SO, Tom Hess basically makes you jump through hoops, 99.9% of which is not related to music. The only individualized attention I got was when I asked for a refund and I got an aggressive diatribe back. He's definitely a bully and this was the worst customer service I've received. I'm going back to the other online services that focus on actual music and guitar playing versus constant self-promotion.