My parents are 95 and 92. Daddy is on hospice. Who knew we had to file this with a phone company in order to get fast service?!?!?! Especially when dealing with end of life issues. Their phone has been dead since Aug 6, 2021. The repair is scheduled for Friday, Aug 13! They cannot be without a phone! If daddy falls, and mom is there alone she must be able to call for help! I cannot imagine that any company would not help 90 year old people that have been paying for this phone number for 65 years! Pitiful!!!