17 Jul, 2019 → by ClaimboUser2922
legend of batman graphic novel collection

1

I subscribed to this collection on 4 March 2019, I got a subscription confirmation email on 5 March 2019. I sent an email on 30 March because I had heard nothing back or hadn't received anything, I was told that all issues were processed on 18 March and should be with me soon and if they didn't arrive by 8 April then I should contact them again, nothing arrived so I sent another email on 8 April. Funily enough I received a dispatch confirmation email on 10 April and received my items a week later which makes me think that nothing had been processed before this. I didn't receive my 2nd delivery until 3 June which considering that I subscribed on 4 March (a full 3 months later) amazes me at how slow these are processed especially having to fight to get my first shipment. My second delivery however is where the real problems lie. The second delivery had the exact same items that I received in the first delivery. I contacted eaglemoss by email on 3 June detailing the mistake and they told me to keep the books and they would dispatch the correct items. No timeframe was ever given for this, I was just told my next order would be issues 4 and 5 which I already knew so this told me nothing. I had to send another email in reply to this to ask when I would receive these and the reply i got back was that they were on order and would be sent out as quickly as possible, this was on 6 June. I again replied to this email asking for clarification on when they would be sent out and I got another nothing reply (11 June) saying they would be sent out on next despatch date and would be with me shortly, nobody would actually give me any information or details, my problem was not getting rectified quickly at all. So onto 27 June 2019 and I had to send yet another email asking when these would be sent out as i had heard nothing back or received anything. On 1 July I was now being told that these issues would be sent out in next month's order, whenever that would be I had no idea. So I replied yet again asking for clarification that if this meant I had to wait yet another month for my next delivery. I was rest assured that I had only paid up to my second delivery which was besides the point, I subscribed for a reason, I wanted the issues. After another email from me on 1 July asking just what the hell was going on I got an actual answer telling me the issues would be processed on 8 July and that my problem would be passed onto senior members of staff to look into this for me, I don't expect to hear the outcome of their findings! 11 July I sent yet another email asking if these had been dispatched as I hadn't received confirmation and I received a reply saying they were on their way, it is now 17 July (over 2 months since payment for this second delivery was taken from my bank account) and I am waiting on these issues, hopefully they show up in next few days. The customer service is severely lacking, no answers, no urgency to resolve a problem, delivery seems to take way too long to arrive after a payment is taken. I communicated through email to have a written record, this was tedious as it would take up to 2 days for them to reply then I would get a nothing answer.
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