17 Oct, 2018 → by ClaimboUser606166
Left in the cold

I moved to my current address on October 1st. I called national grid on the day before moving to get everything changed into my name. Electric was all set and changed over immediately. Thank you. Then we talked about switching the gas over into my name. I was told the service was connected and working, and I just needed to send a copy of proof of residency for the name switch. On Monday October 15th, I went down in the basement to start my furnace up because the house is starting to get cold inside. I called national grid to verify service was connected. Again I was told yes. After 4 attempts to get the furnace going I called National grid again. This time when I called, I asked them to verify the meter number (of the meter attached to the side of the house) and I was told that the service is actually not working at the house. I am extremely unhappy about the customer service I have received from National Grid and about having to make so many calls about the gas service to find out this whole time the service is shut off. I work for a propane company and deal with customers all the time, especial no heat customers. I was told that nothing could be done for a least a week. It is getting cold and that is a long time to wait for service to be turned on, especially when it would have been turned on much earlier if I had been given proper information when I had previously called National Grid over 2 weeks ago.
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