Purchased from Salt Creek Upon delivery the arms of the chair and sofa were twisted and did not lay properly. The back was missing stuffing and the arms do not fit snuggly. I do not know how it got past Quality Control. Now the mechanism is making a scrubbing noise. The technician was here over 2 months ago and still my new furniture is not REPAIRED. Thd store will not take it back as it is a custom purchase. So disappointed in both of these so called family owned companies! Do not buy Palliser!