Our children purchased a lovely dark brown leather recliner for my husband's birthday. Within a few months the leather cording on the arm rests were wearing off. I contacted the furniture store and included photos of the chair as well as the identifying numbers on the chair and the customer's receipt. The chair was $ 695.50. Nearly a year later the store manager brought a replacement arm rest. The color was completely wrong. The store manager agreed to this. It will be 2 years that we have waited for a response again. The warranty was not expired when we first reported the problem. I expect a replacement chair of the same price and quality PLUS keep the original chair to use in the basement. Actually an upgraded quality, as the first one was not of even "fair quality". I will never purchase another Lane product and will, of course, never give a favorable endorsement to their products.