10 Nov, 2011 → by ClaimboUser37102
Leather Magic refused my request
I ordered a leather recoloring kit for $49.95 so that I would have it available for touch up when needed... My 2 chairs were new and so I left the kit alone until I needed it... 2 years later I decided to touch up a couple of spots that the color had come off. When I opened the 6oz bottle of premixed colorant it was dry... Just a large brownish clump in the bottle.. I called the Company and asked them to replace the bottle only and they refused because 2 years had passed. They failed to inform me this would happen if not used in a timely manner. Very disappointed in this Company response to customers complaint...