My daughter turned her tablet on recently and it looked like ink had spilled under the screen. The leap pad cost over $100. It's not a cheap device and I don't want to treat it like trash if it can still be used. I contacted customer service by email and they are not helpful at all. You made a product for kids that can not be fixed if it is broken. That makes absolutely no sense. I need my device replaced or at the very least to be directed in the direction of getting the screen fixed.