first of all ive never had a problem with leap frog and love their products, thats why im so disappointed with customer service and support. i purchased the tag pen with a dozen books, flash cards and kindergarten activites.my computers usb wont read the tag pen so all the books and stuff are worthless, the games for the leap tv keep crashing right after they start. i called support and that did nothing, i was told the pen was discontinued so there was nothing they could do and the trouble shooting was not working, i tried everything. i bought the leap tv, an extra controller and 5 games so disappointed. i just want to send everything back, nothing works and the trouble shooting for the tv was so difficult for me and didnt work. when i called customer service i couldnt understand the lady i was talking to and was told there was nothing i could do but take it back to the store, well i bought it on zulily, they dont take stuff back. when i told her i was just fusterated with the defective toys and that ive spent hundreds of dollars on leap frog products, that meant nothing. when i asked to speak to someone higher up i was told they was noone and no corporate office to register my complaint, i was told to write a letter but i couldnt understand her while she was giving me the address. i will never purchase a leap frog product ever again, im appalled at how you dont back up your products and how you treat a valued customer. i would send a picture of all the leap frog products we have, but i dont know how. im horrible with technology, it gives me anxiety, thats why i bought kid stuff thinking it would be easier...boy was i wrong. now im stuck with all this stuff that doesnt work, the leap tv makes my kids cry because the games reset 5 minutes into it and i have no idea what to do. my 4 year old is the most upset because the leap tv, tag pen and all the accessories were his birthday present september 1 and he cant play with anything, we just look at it all and think what a horrible waste of money. im a single mom struggling and it took me forever to save up that money, i watched for sales and everything i was so excited about these products. i guess i could sell everything but thats a horrible thing to give a child a gift that doesnt work.