We had the problem with the upstairs hall bathroom that leaked into the dinning room. We contacted Richmond American Homes, they sent out a representative and he informed me that the overflow drain was turned the wrong way. They repaired the ceiling. However as time went on it continued to leak into the dinning room. We had the ceiling removed in that section and a plummer informed us that the drain pipe was improperly installed. The front door also leaked into the foyer and eventually the door fell apart. Richmond did not make the repairs.