1 Jan, 2018 → by ClaimboUser96566
leaking refrigerator water filters
1
Purchased a new refrigerator in 2014. Since water filters are replaced every 6 months, I purchased 3 of their compatable filters in Dec. 2014, so that I would have them on hand. They all worked fine. In May of 2016, after replacing the last one I had, I purchased 3 more of the same model. Upon installing the first from the new shipment, I had a leak at the bottom of the refrigerator from the filter area. I removed and re-inserted the filter, to no avail. I opened and inserted another new filter. Same problem, more water. I called my refrigerator service company, who came, checked out the filters, and said that I should not use the "Compatible" units, only the manufacturers model. When I contacted Filters Fast for an exchange for the EOM model, they said that their return policy is only good for 30 days. I asked "how can I return something within 30 days if it is only used every 6 months? Why should I buy 3, lasting 18 months to save money?" THEY DON'T CARE!! They will not make any exchange for the EOM unit, or give any credit. Totally impossible to deal with them.