1 Jan, 2018 → by ClaimboUser190743
lazy, irresponsible and possibly discriminatory staff

3

I've personally had some bad experiences with California fitness. The newer facilities are decent, but the older ones such as Wanchai are small and ill-equipped. However, even in Causeway Bay there seems to be a problem with members leaving weights and dumbbells all over the floor for people to trip over. At peak hours the weight room resembles a minefield. Staff are generally lax about keeping the place tidy, and can be a bit rude when you mention it to them. As mentioned before in many complaints, the sales staff are aggressive and off-putting. I recently came to the end of a one-year contract and had to haggle and muck about for an hour and a half just so I could get the same contract for another year without any extra bells or whistles. I was recently harassed by another member in Causeway Bay during my workout. This guy kept coming up and taking weights off the bar WHILE I was doing my sets because he wanted to use them. I tried reporting it to the staff on duty, but they said they couldn't do anything about it. Either they were pretending to miss the point because they were afraid of addressing a real problem, or they really were so thick that they couldn't see the danger of what the other member was doing. They left us to sort it out for ourselves. I tried to reason with him, speaking calmly, but after continued harassment, I called the staff over a second time and they spoke to the guy for a while in Chinese. I was not allowed to speak(was in fact told to shut my mouth), and they wouldn't tell me what they were saying, but the conversation was light and there was laughter. The manager finally told me that the [B]OTHER GUY[/B] was going to go with them and file a report against [B]ME[/B]. Before I left, I asked to file a report of my own, but they said one was already being filed. I asked for the manager's name and office number so that I could call and complain. They refused to give me anything but the Causeway Bay club number, not even the manager's name. Needless to say, I'll be changing gyms soon.
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