Was at benoni lake side mall to cancel my lay by and the lady that was assisting me was very rude she told me that she's going to give me the voucher because we always lay by and cancel and it's my 1st time doing a lay by cancelation and your lay by terms didn't state that we as customers mustn't cancel the lay by and didn't state that we gonna be given a voucher if we cancel, she told me that I must wait for someone that is busy with banking to assist me its disappointing to keep the customer waiting