On July 31, I bought a dress online from J Jill, although I rarely wear dresses. It was for a special occasion, the memorial service for my mom who recently passed away. They stated "shipping and handling" would take 3-5 days, and I paid an extra $12 for "2-day shipping" in order to get it on time. Today is August 7, SEVEN days after I ordered, and when I contact them for an explanation, customer service briefly apologizes and says "it should ship soon." They also say that "2-day shipping" means 2-5 days. No guarantee that I will receive it by Aug. 9. THEN I thought I'd go to Plan B and see if they had a nearby store where I could buy the dress. Their website claimed they had a store at a mall near me, so I went over there only to find the J Jill under construction -- due to open sometime in Fall 2017! Meanwhile, my computer is plastered with their ads, including numerous ads for the very dress I bought from them! Cannot believe it! This company is bogus. I won't (try to) buy from again, and console myself with the thought that the dress was probably not something I wanted anyway.