30 Oct, 2020 → by ClaimboUser343823
Late/Missing Sofa Debacle – extremely bad customer service

1

Update by user Dec 26, 2020 We were charged again for the same couch! So West Elm expects us to pay twice for the same lame couch. The call center can’t line up charges on our West Elm credit card with our order number. Update by user Dec 02, 2020 We finally received our Drake sofa. It looks great but the legs are wobbly, even after I tightened them. Very disappointing. Original review posted by user Oct 30, 2020 I bought a chair and sofa on August 15, 2020 and didnt receive either. West Elm still cant tell me when they are going to deliver them. For the sofa the call center was confused and had no idea when I might get the sofa. West Elm kicked me over Sidelitona, which mismanages delivery. When I talked to Sidelitona and they said that they hadnt received my sofa yet and had no information about when they would get it. Ive wasted 6 hours on calls following up, and still have no commitment from West Elm on when/if Ill get the sofa I paid for. West Elm horribly disorganized and treats their customers like dirt. User's recommendation: Don’t buy furniture from West Elm.
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