My order number is [protected]. My funeral flowers on a stand, designed primarily for a soldier, was not delivered on time, and were unable to be displayed in the front of a baptist church. I performed the eulogy for my best friend with nothing to show other than my words. The flowers were supposed to be delivered between 9 AM and 10 AM, as I had requested, prior to the actual funeral service. The florist did not coordinate with the church, and reported having delivered the flowers at 9:30 AM. Two funeral service people who were primarily transport personnel, witnessed the flowers being delivered at approximately 10:02 AM, after the service had already started. Due to the honor guard and activity in the front of the church, I was unable to check the flowers to see if one of them was mine. At the military cemetery, I looked at the flowers that were delivered there, and confirmed that mine wasn't in that group, as only a few arrangements were transported. The female funeral service director Indicated at that time that she had observed that my flowers were delivered at the church after the service had started, at approximately 10:02 a.m, And we're unable to be brought into the service at that time. I never saw the flowers that I ordered, and I am embarrassed that I had nothing displayed representing me and my family. This all occurred on Friday, October 18, 2019, and I made two phone calls after investigating the issue, to ProFlowers. It's Monday evening, October 22, 2019, and I haven't heard anything since then. There has been no contact from Pro Flowers and no service recovery at this time, and I believe I'm due for compensation in the form of a refund. I feel that I have been wronged and embarrassed by the whole event, And had to explain to the family of the decedent that I had sent flowers that never arrived on time.