I was approved for access-a-ride but the catcher is they will only take me to a bus stop and I have to make my way to my remaining destination. I was appealing access-a-ride decision so I file an appeal since 10/23/17. I received an email informing me on 11/6/17 my appeal will be on 11/8/17 the problem is I never receive the application so I called access-a-ride to find out what is going on they informed they could not do anything until I received the application. I received the application on 11/7/17 at 5pm when access-a-ride is close. So I called access-a-ride asking where is my driver they stated to me that I have to re-schedule because there was schedule for me to be pick up. I ask access-a-ride if my request application was dated 10/23/17 what took them so long to reach me in time to schedule a pick up time. I am so sick and tired of access-a-ride and their excuses if I truly did not need them from time to time and I could afford to take a cab I would NEVER deal with access-a-ride.