last week when we got hit with a power surge it took out my furnace i contacted them to see what needed to be done about my losses they told me to file a claim which i did i wanted my furnace fixed immediatly they told me not to have it looked at they would send someone out to look at it in 8 to 10 days 8 days later i receive a notice in the mail saying they are not responsible thats a crock now they want me to turn it into my homeowners insurance my home owners insurance had nothing to do with it i beleive they had someone cut a tree down for them and hit the line causing the surge now i try contacting them by phone but no answer like their in hiding i want something done about this