My email keeps getting hung up since my hard drive was replaced by the Geeksquad, resulting in no incoming email. I have called four times already and each time the agent insists they can fix it but they never do. It works for 24 - 48 hours and then it stops. I am beyond frustrated as this needs to be escalated to a higher level of service but it never is. I paid too much money to have my laptop rebuilt and on this contract to not have working email.