I will be taking Incredible Connection/JD suppliers to small claims court, claiming a full refund and damage incurred by their utter lack of service and professional time and information lost in the process of my trying to sort this out. I brought the mac book pro that was still under warranty in during August 2017 with problem with graphics. They held on to it for a month. Whenit was returned to me, it displayed the same problem. I brought it in again on 29 October 2017. I have called countless times with getting no feedback. On the 19th of Dec I physically went in to the store and explained that they were now in possession of my pc for 2 months. The person i dealt with tried to find information on their system but claimed it was ‘slow'. I spoke the manager who promised that they will phone me that very day. I did not hear from them for another week. On the 24th they called to ask for my ‘pass word'. I asked for feedback and they said they couldnt give me any. I was forced to physically go and buy a new laptop since i have been not been able to work and keep medical files up to date for 3 months because of Incredible Connection. I do NOT want my pc; I do NOT want a replacement. I have WASTED inordinate time and money on this issue. I demand a full refund of this product. I have no isea who to speak to anymore. My lawyer feels I even have a case for claiming damages.