Hello, I purchased my watch on 11/21/15 (pictures of appraisal and box tag included) from the Cincinnati Cartier dealer: Stafford Jewelers. About a year later in 2016, my watch would lose time - it would still run, but be hours/minutes slow. I took it back to Stafford and they replaced my battery for free as it had been so soon after my purchase of the watch (apologies - they did not give me any type of receipt for proof). A year later in 2017, my watch was doing the same thing. Again, I took it back to Stafford Jewelers inquiring why this is occurring. I do not have a receipt/proof as Stafford replaced my battery for free again. A year later in 2018 (7/2/18), the same thing happened. I talked to Stafford stating that I think something is wrong as I should not have a battery replaced every year. They replaced the battery (receipt included) but said that if it happens again, then we need to send it for repair. So, on 5/3/19 the same issue occurred so I took it back to Stafford. The claim check is attached for the order to send it away to make repairs. I received my watch back on 7/3/19 (receipt, Cartier work order, and pictures of watch sealed after the repair attached). I am upset as I had to pay $529.65 for an issue that was occurring from the time I purchased the watch. I knew something was wrong after replacing the battery so soon in 2016 and 2017. Someone should have said something as the watch would have still been under warranty at that time. I am also upset as I paid $7, 250 for a watch that worked correctly less than one year. That is a lot of money for a watch and too much money for something not to work. I think that I should be reimbursed at least half of the $529.65 if not all of the costs to make this right. As of now, I haven't even taken the watch out of sealed packaging as it makes me upset every time I look at it. I am hoping Cartier can make things right so I can love the beautiful watch again. Sincerely, [name removed] [protected]@gmail.com [protected]