Update by user Jun 03, 2021 Awaiting replies from my Congressman (Thomas Suozzi),Baian Capital and The Nassau County NY DCA Original review posted by user Jun 02, 2021 Purchased furniture in September 2020.We had an issue with 2 chairs Repair guy came, Was told the part would come on November 4th,2020.Didn't come.Then Nov 14th.Didn't arrive, In Jan. 2021,Went to the store.BENJAMIN told me there was nothing I could do,Was told by JOSE*2-2-2021 the part HAD COVID,Called on 2-28-21"Jennifer" explained she couldn't understand why to part didn't arrive.Promised part would arrive on 3-21,4-7,4-15,4-21,5-27.Called again Was told part would arrive in AUGUST 2021.Avoid User's recommendation: Bain Capital isn't going to help nor with folks at BOB's H.Q, in Manchester CT.Spend you money and keep your fingers crossed. Better yet shop elsewhere.