1 Jan, 2018 → by ClaimboUser532600
Lack of service/accountability

3

I was in the process of securing a new mortgage when sometime during the process Evolve acquired all the assets and pending loands of the original company. Didn't seem like a big deal at the time. I received a payment book from Evolve (hadn't seen one of those in years) and again didn't think it a big dea. I began trying to track my account on line - not an option. They had quite an elaborate web site - but only to make payments from. I called Evolve and got what appears to be the only accountant on staff - very snarky. She notified me I could call any time and she could give me the information I needed. Maybe it's a small thing but I have two homes and I check the statements monthly to make sure all payments are received and applied appropriately. Evolve has now sold the servicing of loans to a 3rd party. They do have a website to track on payments - which was wonderful - except that they have no history prior to the date they assumed servicing. I received an annual escrow adjustment and three months later I received a 2nd one. Total monthly change = $60. I have never experienced such a jump in all my years of home ownership and i certainly have never received two in the same year. I contacted the servicing company - taxes and insurance have not increased - in fact insurance went down. They informed me that they did not receive enough of a balance from Evovle when they took over. I said this is a problem since my deposits have been made regularly. They said they would look into it and three days later I got a copy of the new - but same ecscow "analysis". There are no managers, supervisors or anyone capable of making a decision. I told them I'm not paying it and that they may have the home back - as i have another. Their automated complaint system resulted in one response telling me how to get a pay off balance - issue was categorized as reslved. I wrote again and was informed "it was illegal" not to pay the mortgage. That issue was marked resolved as well. No one is capable of addressing what appears to be the most basic of "servicing" questions but there is no dealing with this company. Apparently when they run short of cash they issue out random increased billing statements and assume there's nothing anyone can do about it. Run - don't walk away from this company. They are like ghosts and there's no accountability and they don't mind letting customers know that they are foolish to expect any.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Evolve Bank & Trust you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.