1. When I purchased a c-pap machine, I was told money would be taken from my bank account for one year for my share of the cost. (I'm on medicare/blue cross advantage plan.) I was also told my supplies would ship every 3 months. Since there was no mention of an additional cost for those supplies, I did not expect additional money to be taken from my account. 2. After 3 months came and went with no supplies, I called apria. Apparently the person who sold me my equipment had forgotten to input the supply order information to the company even though I told her that was what I wanted. The company rep I spoke to told me I would get supplies in another 3 months. I told her I needed the supplies right away, and I was told that wasn't how it worked. It would be 3 months from the time the information was input into the system before I would receive my supplies. Arguing with her didn't do any good. So I just resigned myself to not receiving the supplies for another 3 months. When an additional 3 months came around, I called again to make sure the supplies were coming, I was told they would be shipped on june 14th. The next day I discovered an additional $29.07 was taken from my bank account, which was a total surprise since, as I mentioned above, I was not told that supplies would cost extra. I did not complain to apria; just waited for the supplies. Well, it has been almost a month since those supplies were to be shipped, and I still do not have my supplies. Apria took extra money from my account, and I have no supplies 7 months after I purchased the equipment. 3. When I first bought the equipment, I was told there was an sd card in the machine so I could be monitored by the company and my doctor. For a while I got emails telling me how I was doing. Then, confusingly, the emails stopped. When the doctor's office asked me to bring in my sd card, I opened up and found there was no card in the machine. I had had a problem with my c-pap and took it back for some help. I wonder if the card was removed then. So I can't take a card to my doctor because it isn't there. If apria doesn't get their act together, I am going to file a complaint with medicare and blue cross, as well as the better business bureau.