1 Jan, 2018 → by ClaimboUser862328
Lack of communication/no customer service.

2

Worst company I have ever dealt with. I placed an order for one item on April 16, 2016. I received an auto-generated "your order has been successfully placed" email back on the same day. Heard nothing more from them until I had to check on my order status on May 3. I could only communicate via chat...no phone service. The lady I got on the "chat" was slow to response...had to ask if she was still on the line many times. She tells me finally that the item was out of stock and would I like to order something else. No, thank you. Where is the email informing me that the item was out of stock? Where is the email stating that I would be getting a full refund? Supposedly I will be getting one today but we will see. I think this is an extremely poorly run company where communicating with customers is A HUGE PROBLEM...from the lack of communication via email that my item was out of stock to the person on the chat line who had difficulty relaying her message. Stay away from these folks...don't waste your time and money.
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