On Tuesday the 17th of September I purchased an airline ticket from kulula.com This ticket was purchased from the kulula.com website. However I never received my ticket. The money was instantaneously deducted from my bank account and the kulula.com website merely stated the transaction was not processed. Note at this stage I have already entered my details on their system. At this point Kulula Airlines already had my email, phone number and more. Upon receiving this message I called the Kulula.com Call Centre, this turned out to be a nightmare, after 3 calls and holding on for 5 minutes plus on every call I finally got transferred to a Kulula.com Call Centre Agent. This is where all things started to go horribly wrong. The Kulula Airline agent kept on making feeble little jokes about the situation I found myself in. Almost as if his dream was to be a Kulula Air Hostess. He did not answer any of my questions, neither could he provide an answer and said that the money will be returned to my account in 24 hours up to 5 days, this has still not happened. I was not happy with the above answer and was put on hold for more than 10 minutes only to be cut off. Determined to solve the mess I called again, this time the Kulula Agent was more professional due to an obvious good upbringing. She was however helpless in solving my problem and I suggested that she gets a superior Kulula employee contact me. I almost thought things are going to be ok. Within minutes I received a call from a lady by the name of Maureen, she was extremely professional but also helpless in the situation saying that the money will be returned to my account. I asked her to please keep me a seat on the particular Kulula Flight and that I will pay in cash once I arrive at the airport. Once arriving at the airport I paid my Kulula ticket on the same flight that I paid for online. On arriving to my final destination in Bangkok Thailand I emailed [protected]@kulula.com who was of very little help, they said I should sort the matter with my bank. Actual email: Thank you for your email. may we please request you to contact your credit card provider to find out if the funds are in ‘authorisation’. If the funds are being held they will be reversed back to the card account. My bank in Thailand has asked me for more information including receipt of purchase etc. As it is obvious that Kulula did not give me anything and just said that the transaction was not processed I have nothing to provide the bank. I sent a further email to [protected]@kulula.com and no reply. Also note that Kulula.com can not be reached by phone from abroad. I demand my money back, the money got sent into cyberspace by your incompetent company and company website. I am currently planning a trip back to SA and will be laying criminal charges against Erik Venter and Kulua Airlines on my arrival should this matter not be resolved in a timely manner. I will furthermore ensure that it gets the right media exposure it deserves. I urge all others who have been scammed by Kulula Airlines to do so also.