1 Jan, 2018 → by ClaimboUser142079
Knowingly Producing Defective Products
*SOLVED
3
SHAW Flooring makes all types of flooring. THEY DO NOT STAND BEHIND THEIR PRODUCTS. We purchased some of their laminate. We discovered a few defective pieces in the box. When we tried to return them for exchange or credit, SHAW's response was we could expect to get a piece or two of defective product whenever we purchase their products. I asked for a partial refund or an exchange. I was informed that if it was only a few pieces, they would not help. We would need to put together a full box of defective pieces in order for them to stand behind their products. ARE YOU KIDDING ME. Their response was really, "Its not defective enough for them to care. GREAT was to do business. I WILL NEVER PURCHASE ANY OF THEIR PRODUCTS AGAIN, If you think this is made up, call them and ask.