1 Jan, 2018 → by ClaimboUser66234
king size pillow top mattress
2
Do not buy anything from American Freight. There is NO service after the sale. Bought the mattress from American Freight, after 6 months it looked like it was sinking in in the two areas where we sleep. Had read that they do that sometimes, so we gave it 3 more months and it got worse. This mattress had a 2 inch pillow top and the sunken areas were 2 inches deep. We both felt like we were trying to get out of a hole to get out of bed. Went to the Ocala store where we purchased it and was told to take photos using a yardstick and a tape measure. Submit them by email, and we would get a refund for the mattress, and be able to purchase another one. Called back after 2 weeks, then 3 weeks, then at 4 weeks, was told our claim was denied. But, blamed it on the former manager and was told to resubmit to a different email. It is now been 5 weeks, and have never heard anything, and really did not expect to. Should not have to buy another mattress after 9 months. It will not be from American Freight.