We had a delivery to our home at 6512 Marble Ln, in Carpentersville, Illinois. When the guys set up the bed frame they broke the side rail from top to bottom. I have already taken care of getting the side rail replaced. However, you need to know about the delivery team. It was truck number 10. The man (and I'm using term loosely) kept trying and questioning my wife about where the mattress was. First of all, it's none of anyone's business where the mattress was or is. Secondly he made my wife feel threatened. I am ready to file a police report on this guy. The reason he wanted to put the mattress there is that it would have covered up his shoddy work. I demand an apology from this guy or I will file a police report. Also, they did not give us a copy of the bill of lading and we should have gotten a copy.