1- I arrived then waiting for 1,5 hours to check in 2- The room was very outdated and the bathroom's door was rotten and has fungus at the corners. 3- phone has dust which was very noticeable and supposedly we are in COVID-19, and she should sterilize between guests 4- water was off for 3 hours and no one send us a text or an email to point this out, very disrespectful 5- many of the staff are allergic to smiles, they provide the service as they are stressed out except Adel, the manager 6- my room has no iron or iron table and when I called they said in a second you will have it and I have not received anything. 7- the manger tried to upgrade the room to a better one, but it is not his fault that the hotel is very old. 8- I just wonder how people are giving this hotel 5 stars 9- I was told that the room I booked as just luxurious, am I supposed to pay fortune to get the starboard, just clean room has iron and water and has no problem. I guess any motel has this services 10- my complaint is against who ever is the reason to make this place terrible to this point and stressing me out during my vacation. I respect the manager, Adel that he tried, but I will never come here again. User's recommendation: I don’t know what to say, people say it is good but my experience was terrible and I will never go back.