I have had an ongoing problem whereby my engine warning light comes on and off; together with the car revving by itself and lurching forward - for over a year. Kia Tygervalley Multifranchise in Stikland, Cape Town, keep telling me it is a map sensor problem. They replaced this part over a year ago - and despite it being replaced - I have still had this ongoing problem every 2-3 months. Everytiime I take it in, they say reset the error and send me on my merry way. 3 Weeks ago today, I took it in again and told them that I refuse to drive the car until this problem has been resolved once and for all. I travel approximately 500km every alternate weekend, with 2 little kids in the car - and I refuse to just believe that nothing is wrong. Surely you have to heed the engine warning - how do I know it isn't something else that is serious and that could be fatal? The service manager, Imraan, told me point blank that he cannot do anything else, other than reset the engine warning light ... in other words, ignore that the problem exists. He has washed his hands clean and told me to take it up with Kia South Africa. Even the dealer principal at Kia TygerValley Multifranchise, Eugene, has told me that he would follow the instructions of Kia South Africa. Since then, he has also avoided all my calls. So I contacted Kia South Africa customer service and spoke to Fiona. She told Kia TygerValley Multifranchise to submit all their technical reports and then her technical team up in Joburg would work through it and tell the Stikland dealership what to do. They said they'd get back to me. Eventually after giving me the run around and avoiding my calls, Fiona sent an email saying that they are going to replace the same part - the map sensor - which they did a year ago and that didn't work. My car is still at Kia Tygervalley Multifranchise - after 3 weeks. They say that the part is arriving from Korea sometime next week. So, ultimately, I don't believe that Kia South Africa are taking responsibility for an obvious manufacturing defect. And the worst part of this all, is that when I eventually get my car back, how do I know that it is safe to drive? The car manufacturer themselves don't know whats wrong, so are they just going to reset the warning light and send me merrily on my way - driving long distances with my 2 little children? Over and above that, I am unable to reach anyone at Kia South Africa. They ignore my calls and are permanently out of the office. The CEO of Kia South Africa - Gary Scott - is uncontactable. They keep sending me to Fiona - who refuses to answer my calls. Since the dealership have told me they can't do more, they refuse to help me too. Kia's customer service and care for safety is simply dispicable!