Good afternoon sir or madam I've been trying to get hold of Nasiphi who have promised to assist me. Every time I call her line is busy. I have left messages and hold for many times in vain. I request that I be assisted with the quiry in her desk. Regards Z Jack 082 492* Good afternoon sir or madam I've been trying to get hold of Nasiphi who have promised to assist me. Every time I call her line is busy. I have left messages and hold for many times in vain. I request that I be assisted with the quiry in her desk. Regards Z Jack 082 492* Evening I waited for Nasiphi to come back to me today. Till now nothing came up. Regards Z Jack 082492**** On 18 Dec 2018 14:58, Zama wrote: Good afternoon sir or madam I've been trying to get hold of Nasiphi who have promised to assist me. Every time I call her line is busy. I have left messages and hold for many times in vain. I request that I be assisted with the quiry in her desk. Regards Z Jack 082 492* Evening I waited for Nasiphi to come back to me today. Till now nothing came up. Regards Z Jack 082492**** Show quoted text Good Afternoon Sir or Madam I thought customer care would be a better place but I can see, I was wrong. I have waited the whole day yesterday to receive feedback from Nasiphi nothing came. Today I have called for several times and nobody is found to give me the feedback. I have just lost hope if I will ever receive the feedback from your company. Regards Z Jack 082492**** On 19 Dec 2018 21:28, Zama wrote: Evening I waited for Nasiphi to come back to me today. Till now nothing came up. Regards Z Jack 082492**** On 18 Dec 2018 14:58, Zama wrote: Good afternoon sir or madam I've been trying to get hold of Nasiphi who have promised to assist me. Every time I call her line is busy. I have left messages and hold for many times in vain. I request that I be assisted with the quiry in her desk. Regards Z Jack 082 492* Good Afternoon Sir or Madam I thought customer care would be a better place but I can see, I was wrong. I have waited the whole day yesterday to receive feedback from Nasiphi nothing came. Today I have called for several times and nobody is found to give me the feedback. I have just lost hope if I will ever receive the feedback from your company. Regards Z Jack 082492**** Show quoted text Good afternoon sir or madam I received a call from KIA Queenstown 14H58 telling me that the vehicle is having R49000 part that is loose and not available in South Africa. KIA QUEENSTOWN served me with a quote of R31 075.04 and told me to pay 50% for parts to be ordered then I simply paid R15 000.00 to their account. Initially I was only sent an email without a quote but with R12700.00 then I requested the full quotation. After I have paid the deposit I thought that I must speak to customer care and check on the issue of warranty in relation to the starter. I have been dealing with Nasiphi all the time. Tuesday I was told that the starter has arrived then yesterday I was told that the car is starting. I got surprised today when I am told that they will take out gearbox as they are to put the clutch plate in. How was the assessment of the two parts done as the quotation was issued to me? I am left with more questions than answers. I need assistance as I don't know what is happening with KIA QUEENSTOWN and my car. I don't have a car as we speak and I am just stuck. Regards Z Jack 082 492* Show quoted text ---------- Forwarded message --------- From: Zamuxolo Jack Date: Thu, 20 Dec 2018, 17:01 Subject: Re: KIA SPORTAGE HPH723EC STARTER To: Customer Care Show quoted text ---------- Forwarded message --------- From: Zamuxolo Jack Show quoted text Show quoted text Good afternoon Sir or Madam I am Zamuxolo Jack, having a KIA SPORTAGE HPH723EC. My vehicle was delivered to KIA QUEENSTOWN on Wednesday 12 December 2018. On the Thursday 13 December I was told that the vehicle is having a problem with the starter and clutch plate. Ms Annette from KIA QUEENSTOWN told me that the quotation is R31075 and I should pay 50% for parts to be ordered. I asked for banking detail and an email was sent with an amount of R12700 without a quote. I then requested the full quotation to be emailed to me and the quotation was R31075 then I paid R15000 as I asked them to do it. I then reported the matter with customer care services and Nasiphi was assisting me on the matter as I was enquiring about warranty on the starter. On Thursday 20 December I was called by KIA QUEENSTOWN telling me about loose part that costs R49000 and the said loose part is not available in South Africa. When I asked where was this part when quotation was issued? How the car was assessed and came to conclusions that starter and clutch plate are the causes of the problem. Then he said customer care services official will call and explain to me. I wrote an email yesterday night since I didn't received any call. Today after 14H00 I called and the official working with Nasiphi will call me but till now I haven't received any call. Regards Z Jack 082492**** Show quoted text