22 Jun, 2021 → by ClaimboUser777637
Key Bank Mastercard 8615 – Payment not received
1
On May 26, 2021 I was contacted by KeyBank Collections Department stating my Key Mastercard was past due. On May 14, 2021 I made 2 On Line Transfers, one to my wife's Key Acct 3290 for $100.00 and one for $50.00 to my Key Mastercard Acct which was on time. I contacted 1-800 Key 2 You on 5/26/21 and spoke to a Linda who advised me - possibly if I did not hit Done On Line, the payment did not transfer. I immediately made a $50.00 payment to clear this up and she assured me I would not be charged as Late and would waive any fees and advise the Collections Department of the updates. Then June 2021 payment became due which I paid $50.00 on 6/11/2021. I was then charged another Late Fee of $39.00 on 6/18/2021 which I feel was unfair as I am trying to make an effort to resolve this issue. The $39.00 was what caused the balance due to escalate beyond what my normal monthly payment is. I am never late in making my payments on my Mastercard. I have been a Key Bank Customer for over 40 Years and feel I should be treated a little better than this. Maybe I should just stop into a branch and arrange to close all 3 of my accounts and shop for a new bank that better communicates and services their loyal customers.