Hi team, I am located in hyderabad I have been using kent water purifier "kent ultra" since past 5 years and I am very happy recently I have got kent max as gift but within 20 days there is problem hence I have called kent service center Golden liquid solutions pvt. Ltd. 3-6-147/2/1 himayatnagar, Telephone: [protected] Email: [protected]@yahoo.co.in I got answer is we dont repair kent if it is purchased online or gift item, if you purchase from their shop only you will get services. I have called another service center Sms enterprises H. No.-1-9-18/2, opp. Topten bakery lane, ramnagar, hyderabad-500020 Telephone: 040-[protected], [protected] Email: Phone is switched off. I have called third service center. Sr enterprises H. No 2-19-59/84 sitharama colony, kalyanpuri, uppal hyderabad - 500039 Telephone: [protected], [protected] Email: Only reply I will get we will send, despite followup's could not get any response. As kent is one of the leading brand in water purifier, but after sale service is pathetic. Request kent team to look into this issue Regards Rahul s [protected]