24 Feb, 2019 → by ClaimboUser291483
Keep Your Expectations Low

I went to a Petco in Bedford Hills, NY yesterday, however the Vet never showed up. The store employee apologized after saying this happens to us a lot here. Today I went to the clinic in Hartsdale, NY after calling to make sure the vet showed up. I asked in advance if they are vet techs or if there is an actual veterinarian and they said yes, actual doctor is there. I'm not entirely certain which person was the doc. They were not able to respond to basic questions, evinced no knowledge of simple ailments that affect one of the most common breeds in the US and were very glib about concerns for vaccines. Their advice seemed very monetarily directed with little clinical opinions to back it up. I was talked in to doing some tests which I was then told were "quick" tests and that I should go have the actual test done at my vet. I realize that these clinics are like going to Supercuts. People go to save money on necessary preventive measures that can be costlier at your vet where an office visit price is always thrown in. The thing is that for simple trims and men's hair, Supercuts does a great job 9 times out of 10. It IS a great deal. Aside from the nice check-in person, the others were unwelcoming, surly, unprofessional and not so knowledgeable. They need to do a better job managing expectations, being clear when a test is just a quick test meaning you will have to pay again for the actual at a vet. I also didn't like how they try to throw other vets advice under the bus like they know a lot more and your doc is crazy. I left feeling taken advantage of and as though my dog did not receive quality care. That's not ok. I won't go back to this clinic again. I am grateful for Petco's attempt to bring these cost saving clinics to their customers but that does not exempt them from oversight and quality control.
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