Update by user Nov 07, 2019 Kaspersky refused the request of the BBB to show the proof that the defrauded money was refunded. Original review posted by user Nov 06, 2019 On June 29th, 2019 a fraudulent transaction was posted to my account in the amount of $76.99. It looked suspicious since the card was not in use and I had not ordered any products online. I then replied to the fake e-mail used in the transaction asking them why they charged my account and got the following weird reply: Dear Sir / Madam, Thank you very much for your interest in our company and our products. Could you please specify your location (country)? Best regards, Secretary | Kaspersky Lab Direct: +7 797 ** ** 39A Leningradskoe shosse, building 3, Moscow, 125212, Russia One thing to note here is that I am complaining and the scammer in a foreign country is saying thank you for your interest in our company. That was the first red flag and I contacted CITI to dispute the charge right away. CITI card transferred the money to the online scammer’s account on the ground that the transaction looked “genuine” (that’s another story). We’re in November 2019 and Kaspersky Lab has REFUSED to return my money. Below is the trick that they used: After lying 3 times (I have e-mails from their online scammers) that they were not able to contact CITI and return my money, they asked for a letter from CITI that shows that the dispute had been removed so that they could refund me. After they got the letter from CITI they recorded in their company’s book that they had refunded my money. If you call them today with the dispute number they’ll tell you that they refunded the defrauded amount. The reason is simple. After CITI cleared them, CITI can no longer by law contact them for the defrauded amount. When I contacted the BBB, the mafia boss said that they had refunded my money. When the BBB asked for the check number or USPS tracking number, Kaspersky Lab ignored them. Meaning that their foreign agent in Massachusetts is just a shell company used for covering their cybercrimes. No serious business ignores the BBB requests. And no sane person should be dealing with these fraudsters.Kaspersky Lab is not a genuine business, it's an international mafia using shell companies to operate 'legally'.