Awful experience. Your on-line order information said that a 10% discount and free shipping would apply to my order 'today.' Please note: 1. I did not receive an invoice of the order (just what is written below in the form of an email); 2. No discount as indicated was provided to me. 3. The customer serv rep was extremely rude, continually spoke over me and hung up on me. 4. I want to speak to a corporate office customer service representative. This was the worst experience ordering ' on-line' I've ever encountered. If you do not rectify this mess, I will report you to the Better Business Bureau and the U.S. Attorney General, who handle these complaints and misrepresentation of services. Thank you. Gena Galenski [protected] Order #K3774129 Thank You! Your NorthStyle order has been received and is being processed. You will receive additional confirmation emails within the next 24 hours. If we can be of any further assistance, please don't hesitate to contact us.