DO NOT TELL ME TO EMAIL RFCARE_raymourflaigan.com (did that too!!!) I do NOT usually leave reviews, you really have to empress me, or really be that bad, for me to review. So read if you like, be your own judge of raymour I am a returning customer EXTREMELY dissatisfied with my recent purchases, as MANY people are these past year. YES, I am well aware of our trying times. (First hand) But with most of the nation working from home, and so is Raymour Flanigan customer service is too. I do not know how to even begin this email. There are so many issues with your company, and all ANY one say is SORRY!!! There are no repercussions to your company, but only backlash to us customers. There are no discounts given for your companies miss handlings, or delays, or lies, or hardship of missing work to receive items; to customers. So, here is my story! #1. I purchased a Kitchen table, a two piece credenza, coffee table and a sofa back in October. My kitchen table came, and after delivery, noticed a screw was coming out from the bottom middle of the table, at the same time I noticed, the credenza, right bottom was split from the screws, so I call to have repairs done. #2. I call, Nov 17th x3, left messages, no return calls, no pick-ups resulted to emailing. #3. Email sent to the customer service Nov 17th I was able to get someone to assist, in return I provided photos as requested, after photos provided, customer service than got back to me Nov19th with a work order, scheduled for Dec17th. #4. Delivery status: for Sofa, that was originally set for the week of Nov 16th-Nov 20th. No delivery made, -- Emailed Nov 23rd no response - Calls made Nov 27th x2 left messages - Emailed again Nov 27th still no response - Call show room, Jason, indicated paper was miss placed and indicated orders have been short, but that a large order would be coming in Dec 8th and he would personally keep me updated, which he fall short. #5. Dec 8th comes around no calls, no emails, no texts advising the status of the order. Dec 9th - Calls x5, no responses. #6. Dec 9th Called show room again, Spoke to another manager who indicates that the order now is pushed to January, I than request for a refund, which is still pending, (rather have the furniture) #7. Dec 17th comes around, take off work (which I am a healthcare worker, and all hands should be on deck, I scheduled to have the day off so I could be sure to have the repairs done!!!) YES, we ended up with snow, I get that, BUT to have NO ONE call, text, or email a status update!!! THIS IS very unacceptable!!! #8 Dec 18th customer service calls to reschedule (#[email protected]) seriously!!! - This person wants to really try and tell me; as if I have no clue that people are working from home (she states, they have no one working from home, pssshhhahah), and it was out of their hands, EVEN BEFORE the pandemic, if there was a "snow day" someone would still have called the customer that day to advice status update. I advised this rep I would "NOT be rescheduling until I spoke with a manager" Well LET see !!! What is your excuse? What is your solution? (I already know, "Sorry to hear your dissatisfaction" "sorry for the inconvenience" NOT ACCEPTABLE, DO BETTER !!!