1 Jan, 2018 → by ClaimboUser427952
k. tickets. uk.[protected]@gmail.com
*SOLVED

2

Firstly I would like to start by saying how disappointed I am with the poor customer service I have received on 2 occasions. The first incident was for the Chelsea v Everton game where I sent x1 ticket (sold for £90 to the customer). I sent the tickets on the 22/8 and updated the tracking number online. On the 23/8 I had a voicemail to say the ticket sale had been cancelled This was followed up by an email from one of your team. I emailed back immediately to inform your team the tickets had been sent out and attached a copy of the receipt and tracking number. I also tried to contact the team via online chat where I was told the information would be passed on but I didn't hear back from anyone until 27/8. Due to the delay on the team getting back to me they had already sent the customer a second ticket and consequently I have been fined and lost the sale. I am still dealing with your customer service agent Louis to resolve this matter. I have sent him all the information required it seems they need more before the make a decision on what to do. The second incident was for the Chelsea v Man City game where again I sent out x1 ticket (sold for £179) I sent the ticket on the 22/9 and updated the tracking number online. On the 26/9 I received an email to say the sale has been cancelled. Again, I emailed back immediately to inform your team the tickets have been sent out and attached a copy of the receipt and tracking number. I have been trying to contact the team via online chat where I was told the information would be passed on but I have yet to hear from anyone. I have kept copies of the online chats and I have the emails to show you I have done everything in my power to contact the team to ensure the same thing doesn't happen again and the customer end up with 2 tickets and I end up out of pocket. Had the team responded to my emails and attempts of getting in touch quicker these problems wouldn't have escalated. I have checked my computer and it works fine on uploading the tracking numbers, I have no idea why they weren't showing on your system for these particular games. Maybe there is an IT problem the other end. I trust you will look into this for me as a matter of urgency as I need it resolved and to be paid for what I am owed. If you require any additional information please do not hesitate to contact me. Kind Regards Abi [protected]
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