DO NOT USE RESCUECOM. Folks, beware this company. Their only goal is to get your money and take advantage of people that find themselves in a desperate state with their PC. I had a computer virus, they were the only computer repair site I could get to... that in itself is interesting! I DID make an appointment for a service call but called and canceled within 30 mins when I realized I could restore my PC to a previous day. You'd think this company would be happy for me, nope, still want their money; close to $200. They are clueless in building customer relationships. I WILL NEVER USE THEM AND I WILL GO OUT OF MY WAY TO TELL OTHERS NOT TO USE THEM. NOTE: THEY HAVE YOUTUBE COMMERCIALS AND NOTE THAT YOU CAN'T LEAVE COMMENTS.