I have used Juno since 2001 for email service in grad school. They continued to bill me as their prices increased without notice. My bad - I thought I was paying a minimum fee for the email (not internet service) and have been paying for internet through another provider. When I FINALLY realized (thousands of dollars later) that I was paying for something I never used, I tried to cxl and they said I had a balance due. I argued that I have been paying them for nothing for years and asked them to wave the balance due (less than $60) dollars. Nope. Juno services are crap and expensive. Don't use!!!