They do answer e-mails, and give you refund if cannot ship. But they do not notify you about that, and ship often junk you have to return back and loose money on shipping, by the way they claim if you pay your shipping - they will not charge you for shipping label they provide. So I paid my own shipping $10.45, they still CHARGED ME 9.95$ PLUS TAX (Canada), and I had hell time trying to get that charge back, they refused me! Only after I wrote I will post complaints on Interenet everywhere I could find - in places like here- they returned charge for unused shipping label without any excuses or explanations - after that I cancelled my last order (and they returned me only foritems, not for shipping again, the shoipping they never did!), and now I refuse to shop with them again. If you respect yourself, value your time and your good mood - you will not shop with them, their discount 30% is not worth it, after they send you used junk and make you feel like a piece of one! at the end of the day you do not get it cheaper, nor feel yourself a valuable customer of a "closed shopping club"...