My mom was watching a jewelry shopping show called SHOPNBC.com. and saw a necklace she liked. She told me they went on and on about the quality of this "14 kt" gold chain and so decided she wanted it and thus ordered it. It was the crappiest piece of junk I have ever seen. She paid $100 for this sorry piece of rubbish and $7.99 S.H. Of course she was disappointed and gave it to me to return since the directions to do this required a magnifying glass to read and a puzzles master to understand this babble. You are billed an additional $7.99 S.H. and restocking fee for the return. I think thatSHOPNBC.com carries junk, rips people off and to me this is wrong and unethical.