I waited for 2 hours to cancel a flight due to a death. When I finally got a live agent she was rude. I asked for her name and id#. She said her name was joy and she refused an id#. I asked to speak to a supervisor. I'm still on hold after more than an hour waiting for the supervisor. It is now 1208am est and i'm still waiting. Why is ok to be so rude??? Especially when it involves the death of a parent?